If you're reading this, chances are you're about to dive into the DVA claims process, or maybe you're already knee-deep in it. First off, let me tell you: you're not alone. Every veteran who comes to me says the same thing - "This process feels impossible or stacked against us." And I get it. The DVA system can seem like it was designed to confuse and frustrate. But here's the thing: it doesn't have to be that way.
Over the years, I've helped thousands of veterans cut through the red tape and get the compensation and support they deserve. The truth is, the process is complicated, but with the right support and advocacy such as TAG, it can be broken down into manageable steps. It's not about knowing everything - it's about knowing where to start, what to do and who can help.
How Do I Navigate the DVA Claims Process?
The DVA claims process involves seven essential steps: determining eligibility under MRCA, DRCA or VEA, gathering comprehensive medical and service evidence, completing correct forms accurately, lodging through MyService, responding to DVA requests promptly, undergoing impairment assessments and receiving your determination. Each step requires specific documentation and careful attention to detail, with processing times averaging 6-12 months depending on claim complexity and evidence completeness.
Step 1: Determine Your Eligibility Under DVA Legislation
This is where most veterans hit their first roadblock: eligibility. It sounds simple enough - you served your country, so you should be entitled to compensation, right? But the DVA operates under three different Acts, and your eligibility depends on the type of service you did, when you did it and under what conditions.
Which DVA Act applies to your service?
- MRCA (Military Rehabilitation and Compensation Act): Covers all service from July 1, 2004 onwards, including permanent, reserve and peacetime service. Most comprehensive benefits.
- DRCA (Defence-related Claims Act): Covers peacetime service from January 3, 1949 to June 30, 2004 and certain operational service from April 7, 1994 to June 30, 2004.
- VEA (Veterans' Entitlements Act): Covers wartime and specific operations, plus peacetime service December 7, 1972 to June 30, 2004 (requires 3+ years or medical discharge).
If this sounds confusing, that's because it is. The rules are buried under layers of bureaucracy, and without someone to guide you, it can feel like trying to solve a puzzle without all the pieces. But once we establish which Act applies to your situation, things start to make sense.
Key eligibility factors to understand:
- Your service dates determine which Act applies
- Some veterans have service under multiple Acts
- Different Acts provide different benefit levels
- The 2026 VETS Act reform will consolidate DRCA and VEA into MRCA
At TAG, we assess your complete service history and determine precisely which legislation applies and what benefits you're entitled to claim.
Step 2: Gather Comprehensive Evidence
Once we know you're eligible, it's time to build your case. This is the most important step in the whole process. DVA doesn't just hand out compensation - you need to prove your case with solid evidence. That means collecting your service records, medical records and linking your condition clearly to your time in service.
Essential evidence you'll need:
Service Records:
- Complete service history from PMKeyS
- Deployment dates and locations
- Posting records and unit assignments
- Incident reports and safety documentation
- Discharge papers and medical board outcomes
Medical Documentation:
- Current diagnoses from qualified specialists
- Treatment history showing ongoing care
- Medical reports linking conditions to service
- Specialist assessments of functional impairment
- Medication records and prescriptions
Supporting Evidence:
- Witness statements from fellow veterans
- Photographs or videos documenting incidents
- Personal diary or journal entries from service
- Letters from commanding officers
- Rehabilitation records
But here's where it gets tricky. DVA relies on something called Statements of Principles (SOPs). These documents are essentially rulebooks that say what conditions can be accepted as service-related and under what specific circumstances and factors. If your evidence doesn't align with the SOPs, your claim will likely be denied, even if your condition is clearly service-related.
This is where an advocate can make a world of difference. I've spent years navigating these rules and know how to build a case that meets DVA's exacting standards.
Step 3: Navigate the DVA Paperwork Requirements
Once your evidence is in order, it's time for the forms. DVA has different forms for different claims, and if you fill out the wrong one or leave something out, it could delay your case for months or even years.
Common DVA claim forms:
- D9113: Initial Liability claim form (acceptance of condition)
- D9115: Permanent Impairment claim form (compensation assessment)
- D9116: Incapacity Payment claim (loss of earnings compensation)
- D2060: Gold Card application
- D904: Allied Health services request
- D2068: Household services and attendant care
This is where many veterans get frustrated, and I don't blame them. The forms are full of legal jargon and questions that seem designed to trip you up. But here's the good news: filling out forms correctly is something we help with every single day. It's about making sure everything is accurate, complete and ready to go.
Critical form completion tips:
- Answer every question completely and honestly
- Provide specific dates, locations and circumstances
- Link each condition explicitly to service activities
- Include all relevant medical conditions (don't self-limit)
- Have medical professionals complete their sections properly
- Keep copies of everything you submit
Step 4: Lodge Your Claim Through the Correct Channels
Now comes the moment of truth: lodging your claim. We do all this through our linked system straight to DVA case officers and delegates. The key here is ensuring that your claim is bulletproof before we submit it. Once it's lodged, DVA will only assess what's in front of them, so it's crucial to get it right the first time.
Three ways to lodge DVA claims:
- MyService Portal (preferred method): Online portal accessed through myGov, allows document uploads and claim tracking, provides fastest processing times, and enables direct communication with case officers.
- Claims Lodgement Assistance (CLA): Free DVA service helping with lodgement, assists with form completion, doesn't provide ongoing advocacy, and suitable for straightforward claims.
- Through a Registered Advocate (TAG): We prepare and submit on your behalf, ensure all documentation is comprehensive, track progress and respond to requests, and provide ongoing support through the entire process.
What happens after lodging:
Your claim is assigned to a DVA case officer who will review all evidence, may request additional information or assessments, assesses whether conditions are service-related (Initial Liability), and determines impairment ratings if IL accepted (Permanent Impairment).
Step 5: Respond Promptly to DVA Information Requests
After you've lodged your claim, the waiting game begins. DVA might ask for more information or send you for an independent medical examination as additional proof. This part can feel like jumping through hoops, but it's just how the system works.
The important thing here is to stay on top of any requests and provide what's needed as quickly as possible. Working with TAG, we handle all the back and forth with DVA representatives and let you know if anything like an appointment with your GP needs to happen. TAG will be making sure nothing slips through the cracks.
Common DVA requests during processing:
- Additional medical reports or specialist opinions
- Independent medical examinations (IME)
- Clarification of service incidents or deployment details
- Updated treatment records
- Statutory declarations from witnesses
- Lifestyle rating self-assessment forms
Critical timing:
DVA typically gives 28 days to respond to requests. Missing these deadlines can delay your claim by months or result in assessment based on incomplete information. We ensure every request is responded to promptly with comprehensive, well-documented information.
After Initial Liability is accepted, we progress to Permanent Impairment assessment. Only after PI determination is compensation payable by DVA.
Step 6: Undergo DVA Impairment Assessments
DVA will assess how much your conditions affect your life using tools like the Guide to Assessing Permanent Impairment (GARP, specifically GARP M for MRCA claims). These assessments determine your impairment rating, which in turn dictates your compensation.
MRCA impairment assessment includes:
Impairment Points (0-100 scale):
- Physical impairment from each accepted condition
- Mental health impairment
- Combined impairment if multiple conditions
- Measured using GARP M assessment tools
Lifestyle Rating (0-7 scale):
- Impact on ability to undertake employment
- Effect on social and recreational activities
- Impact on relationships and family life
- Ability to complete daily self-care tasks
- Overall quality of life considerations
This step can be nerve-wracking because it feels so final. If the assessment doesn't accurately reflect the reality of your condition, your compensation could fall significantly short. That's why it's essential to have all your evidence in order and to know how to challenge the rating if needed.
Maximising your impairment assessment:
At TAG, we prepare comprehensive submissions detailing exactly how your conditions affect your daily life. We ensure DVA assessors understand the full functional impact, provide detailed lifestyle evidence, anticipate and address potential areas of dispute, and challenge unfair or inaccurate ratings when necessary.
Step 7: Receive Your Determination and Access Next Steps
Once DVA has reviewed everything, you'll receive a determination. It will tell you whether your Initial Liability and Permanent Impairment claims were accepted and what compensation or benefits you'll receive.
Possible DVA outcomes:
- Accepted with compensation: IL accepted, PI assessed, lump sum or periodic payments determined
- Accepted without adequate compensation: IL accepted but PI rating too low
- Partially accepted: Some conditions accepted, others denied
- Fully denied: IL not accepted for claimed conditions
If the outcome isn't what you were hoping for, don't lose heart. Many claims are denied or undervalued on the first attempt, but that doesn't mean it's over. You have legal rights to appeal or request reconsideration, and many veterans find success at this stage.
Your appeal options:
- Reconsideration (Section 137): Request DVA review the decision with new evidence
- Veterans' Review Board (VRB): Independent review with veteran representation
- Administrative Review Tribunal (ART): Full merits review with hearing
We will advise and help you with appeal-ready packages if needed, as it can be as simple as a letter from your GP to get it across the line, or may require comprehensive new evidence and expert testimony.
What Makes DVA Claims So Difficult?
The complexity stems from multiple factors: three different legislative Acts with different rules, extensive medical evidence requirements, complex Statements of Principles (SOPs), impairment assessment tools requiring expertise, lengthy processing times (6-12 months average), and overwhelming paperwork and jargon. Without experienced guidance, veterans often submit incomplete claims, miss critical evidence, misunderstand what conditions qualify, fail to adequately document functional impacts, and become discouraged by delays and denials.
How Can TAG Simplify the DVA Claims Process?
Tactical Advocacy Group provides end-to-end support throughout your entire claims journey:
Pre-Claim Assessment:
- Determine which DVA Act applies to your service
- Identify all claimable conditions (many veterans miss secondary conditions)
- Assess evidence strength before lodging
- Develop strategic claiming approach
Evidence Gathering Support:
- Coordinate with medical specialists who understand DVA requirements
- Obtain comprehensive medical reports
- Gather service records and incident documentation
- Compile witness statements and supporting evidence
Claim Preparation and Lodgement:
- Complete all forms accurately and comprehensively
- Prepare detailed submissions addressing SOPs
- Lodge through our direct DVA system access
- Ensure nothing is missing before submission
Ongoing Claim Management:
- Track claim progress through DVA system
- Respond to all DVA requests promptly
- Coordinate independent medical examinations
- Maintain communication with case officers
Impairment Assessment Optimization:
- Prepare comprehensive lifestyle evidence
- Ensure assessors understand full functional impacts
- Challenge inaccurate or unfair ratings
- Maximise impairment points and lifestyle ratings
Appeals and Reviews:
- Assess grounds for appeal if claim denied
- Prepare comprehensive reconsideration requests
- Represent you at VRB hearings
- Coordinate ART representation if required
It's Complicated, But It's Absolutely Doable
Look, I won't sugarcoat it - the DVA claims process is genuinely complicated. It's full of rules, deadlines and bureaucracy that feel like they're designed to wear down even the most determined veterans. But it's not impossible. With the right support and the right advocates, it can be broken down into manageable steps, and each step brings you closer to the compensation and support you've earned through your service.
If you're just starting out or feel stuck in the middle of the process, don't hesitate to reach out to one of our experienced advocates here at TAG, even just for an initial chat. We're here to navigate the system and take the pressure off so you can focus on what truly matters: your health, your family and your future.
Ready to start your DVA claim or get your stuck claim moving? Contact Tactical Advocacy Group today for a free consultation. We'll assess your situation, explain your options and provide a clear roadmap to the compensation you deserve. You've served your country - now let us serve you.
