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We care for you—24-hour response, expert advocates, and the compensation you deserve.

SERVICE

Independent representation for veterans in DVA claims.

We believe veterans deserve independent, unbiased, and professional representation through the DVA claims process, ensuring fair and accurate compensation.

Permanent Impairment Claims

DVA permanent impairment is complex and if you get it wrong, you end up with a fraction of what you deserve. We ensure this is done right so you get the compensation you deserve.

Gold Cards

Depending on the severity of your injuries, you may be entitled to a gold card to ensure your medical needs are looked after for life.

Determine Liability

Wait times for DVA liability claims have ballooned to 18+ months. You can’t afford to have your claim rejected due to incorrect submission.

Eligible Young Persons Payments

Have dependants that rely on you for support? You may be entitled to an eligible young persons payment as part of you claim through DVA. If you’re not sure, ask us how.

Access to Treatment

Can’t afford the treatment you desperately need? We can help you with access to medical care while your claim is being processed with DVA.

Regular Communication

We pride ourselves on making sure our Veterans always know what’s next through regular communication so you know we are always tracking your claims.

We’re committed to securing the best possible outcome for you.

As Australian defence force veterans ourselves, we understand firsthand what you’re going through. We’ve supported hundreds of veterans—including our own— in securing the best possible outcomes for their DVA claims.

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OUR PROCESS

Six Steps to Secure Your Entitlements

We simplify the DVA claims process into six easy steps, ensuring a smooth journey to the best possible outcome for you.

1. Initial Consultation & Evidence Building

Share your service history and how your injuries affect your life. We confirm your eligibility and gather the evidence needed to build a strong case.

2. Lodging Your Claim

We complete and submit your claims through a direct-to-DVA system, ensuring all paperwork is accurate and comprehensive.

3. Ongoing Support

While DVA reviews your claim, we monitor its progress, assist with any additional documentation, and handle follow-ups from DVA.

4. Initial Liability (IL)

DVA evaluates whether your condition is service-related. We ensure your evidence meets the required standards to best secure liability acceptance.

5. Permanent Impairment (PI)

After liability is accepted, DVA assesses how your condition impacts your life. We support you through the PI process to ensure your assessment best reflects your condition and qualifies for appropriate compensation.

6. Compensation Review & Appeals

In the unlikely event the outcome is unfavourable, we assist with reviews or appeals packages to challenge the decision and secure the entitlements you deserve.

Resources

Knowledge & Insights

From industry trends to expert tips, our blog is your go-to resource for staying informed and inspired.

We’re committed to securing the
best possible outcome for you.

It only takes 5 minutes to start your claim—let us handle the rest!

FAQs

Get clear answers to common questions and learn how we help veterans navigate the claims process for the best possible outcomes.

The recent Royal Commission into Defence and Veteran Suicide emphasized the vital role of advocates in helping veterans with DVA claims. This has shifted focus from volunteer advocacy to professional advocates, who provide targeted support and better outcomes. Fees from private advocates fund comprehensive services, allowing for dedicated assistance and ongoing training. Consequently, professional advocates are more effectively aligned in managing cases and navigating the DVA system. This transition improves support for veterans and addresses key issues identified by the Royal Commission, enhancing mental health outcomes in the veteran community.

Our fees are directly linked to your outcomes, which is why we charge no upfront fees. We'll discuss our fee structure during your initial consultation, and rest assured, there are no hidden costs.

Our Comprehensive DVA Claims Support Service: Assess your case and identify all potential claims Secure a dedicated DVA case officer for you Collaborate with DVA to determine necessary medical tests Assist in organizing medical tests Maintain a secure, accessible file for all your information Ensure continuous data protection Provide a web portal for real-time claim progress updates Work tirelessly to ensure a fair outcome We streamline your case from assessment to resolution, keeping you informed and your information secure throughout the process.

Our team of DVA Advocates has extensive experience, having successfully managed over 6000 claims for 800 veterans. What sets us apart is our personal connection to the process; our advocates have experienced the DVA claims journey themselves, allowing us to empathize with your challenges and provide support that goes beyond professional expertise. We combine personal insights with insider knowledge of the DVA system to offer practical strategies for navigating complex claims and compassionate support throughout your journey, ensuring you partner with someone who understands your experience and is dedicated to achieving the best possible outcome for you.

We take data protection very seriously and use data encryption. For data storage we use 256-bit Advanced Encryption Standards (AES), and for transit we use SSL/TLS encryption.

Yes, this is highly recommended by the DVA

Yes, we can assist ADF veterans regardless of their location.

No documents are required for the first appointment, but you will need to have a plan to access to your medical records.

Each veteran will receive a secure, personalised login to access their unique profile. This profile features a live, up-to-date dashboard that tracks the progress of your claims and highlights any outstanding actions required from you. The system is accessible 24/7 for your convenience, and you will receive monthly email reminders with a direct link to your profile. This user-friendly approach ensures that you are always informed about your claims' status and any necessary steps, empowering you to stay actively involved in the process without feeling overwhelmed.

Our experienced Advocates often uncover multiple claims that veterans were unaware they could make. This is a key part of our value proposition. Our in-depth knowledge of the DVA claims framework allows us to identify and pursue all potential entitlements for our clients. Many veterans are surprised to learn about additional claims they're eligible for, which can significantly impact their overall compensation and support. By leveraging our expertise, we ensure that no potential claim is overlooked, maximizing the benefits our clients receive from the DVA system.

The leadership of TAG is comprised of veterans who have personally navigated the DVA process, utilizing both ESO and private advocacy services. This firsthand experience fuels our passion for improving the transition period for veterans leaving the ADF. By drawing on our own experiences, we aim to streamline the transition process, maximize benefits for veterans, and work collaboratively with the DVA to ensure every veteran receives the support and recognition they deserve. Our team's personal insights into the challenges faced by veterans allow us to provide empathetic, informed, and effective advocacy services.