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TERMS OF SERVICES

1. Introduction

Tactical Advocacy Group (hereinafter referred to as “TAG”) is committed to providing comprehensive advocacy services to veterans navigating the Department of Veterans’ Affairs (DVA) claims process. This Statement of Services outlines the scope of services offered by TAG to its clients.

2. Services Provided
2.1 Initial Consultation
  1. Complimentary Assessment: TAG offers an initial consultation at no cost to evaluate the client’s circumstances and determine potential entitlements.test
2.2 Comprehensive Claims Management
  1. Case Evaluation: TAG’s expert advocates conduct thorough reviews to identify all possible avenues for compensation.
  2. Documentation Assistance: TAG assists in gathering and preparing necessary documentation, including medical records and service history.
  3. Claim Submission: TAG ensures accurate and timely submission of claims to the DVA.
  4. Liaison with DVA: TAG represents the client in all communications with the DVA to effectively present the case.
2.3 Appeals and Review Support
  1. Veterans’ Review Board (VRB) Support: In the event of an appeal, TAG provides strategic guidance and prepares comprehensive documentation packages for the client’s use during self-representation before the VRB.
2.4 Personalized Advocacy
  1. Tailored Strategies: TAG develops personalized strategies to address the unique needs of each client.
  2. Ongoing Support: TAG offers continuous support throughout the claims process, keeping clients informed and addressing any concerns.
2.5 Appointment Coordination Assistance
  1. Advisory Support: TAG advises clients on appropriate medical appointments, such as imaging, general practitioner, or psychiatric consultations, and provides information on where these services can be obtained.
  2. Client Responsibility: Clients are responsible for scheduling and attending all recommended medical appointments.
  3. DVA Compliance Guidance: TAG ensures that all medical documentation meets DVA requirements, facilitating a smoother claims process.
2.6 Technological Integration
  1. Real-Time Updates: Utilizing advanced AI and CRM systems, TAG provides clients with real-time updates on their claim status.
  2. Data Security: TAG employs state-of-the-art data encryption to safeguard client information, exceeding industry standards for data protection.
3. Client Responsibilities

Clients are expected to provide accurate and up-to-date information relevant to their claims and to promptly notify TAG of any changes to their personal information. Clients are also responsible for scheduling and attending all recommended medical appointments.

4. Confidentiality and Data Security

TAG is committed to maintaining the confidentiality and security of client data within its technological systems, handling all data in compliance with applicable data protection laws and regulations.

5. Amendments

This Statement of Services is subject to change based on mutual consent, and any amendments will be documented in writing.

By engaging TAG’s services, the client acknowledges understanding and agreement to the terms outlined in this Statement of Services.