Privacy Policy18/11/24.
Overview
Tactical Advocacy Group Pty Ltd, (“we,” “us,” or “our”) is committed to protecting the privacy and security of our clients’ personal information. We take data protection very seriously and employ robust data encryption measures to safeguard your information. This Privacy Policy outlines how we collect, use, store, and protect the information you provide us, ensuring transparency and compliance with relevant legal requirements.
2. Collecting Your Information
We may collect personal information from you to provide services related to advocacy, consulting, and support for veterans’ benefits, claims, and entitlements. This information may include:Personal identification details (e.g., name, date of birth, address)Contact information (e.g., email address, phone number)DVA-related documentation and relevant service historyFinancial or health information, if relevant to the services providedAny other information necessary to fulfill the purpose of the services
3. Method of Information Collection and Storage
We collect information through secure methods, including:Direct collection: Information provided directly by you through forms, email, phone, or in-person interactions.Third-party sources: With your consent, we may collect information from third parties, such as the DVA or other government agencies.Automated means: Data collected through our website or digital forms for purposes like customer support or feedback.For data storage, we use 256-bit Advanced Encryption Standards (AES), ensuring that your information is protected with industry-leading security. During data transmission, we use SSL/TLS encryption within our CRM to maintain the security and confidentiality of your information.
4. Use or Disclosure of Personal Information
We use your personal information to:Assist with advocacy and consulting services related to DVA benefits and claims.Communicate updates, respond to inquiries, or follow up on service-related matters.Comply with legal and regulatory obligations where required.We will not disclose your personal information to third parties without your consent, except when required by law or necessary to provide our services. In cases where we need to share information, we will take steps to ensure it is protected and handled responsibly.
5. Artificial Intelligence Tool Utilization
Tactical Advocacy Group may utilize artificial intelligence (AI) technologies to facilitate data processing and improve service efficiency. All AI applications will operate in strict compliance with established data protection standards and applicable privacy laws.”
6. Data Breach Policy
We take potential data breaches seriously. In the event of a data breach involving your personal information, we will:Assess the scope of the breach and identify the information impacted.Notify affected individuals promptly if there is a risk of harm.Report the breach to relevant authorities, as required.Take remedial steps to contain and prevent further unauthorized access.
7. Transfer of Information
Where necessary, we may transfer your information to third-party service providers for storage, data processing, or support services, provided that they adhere to stringent data protection standards. Transfers outside your jurisdiction will be handled in compliance with legal requirements and data protection principles.
8. Access, Correction, and Deletion of Personal Information
You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate or outdated. Additionally, you may request deletion of your personal information unless required by law or necessary for our business operations.
9. Changes to Our Privacy Policy
We may update this Privacy Policy periodically to reflect legal, operational, or regulatory changes. When we do, we will post the updated policy on our website with a revised effective date.
10. Contact Us
If you have any questions, concerns, or requests regarding your personal information, please contact us at:
Tactical Advocacy Group Email: [email protected]