The recent Royal Commission into Defence and Veteran Suicide emphasized the vital role of advocates in helping veterans with DVA claims. This has shifted focus from volunteer advocacy to professional advocates, who provide targeted support and better outcomes. Fees from private advocates fund comprehensive services, allowing for dedicated assistance and ongoing training. Consequently, professional advocates are more effectively aligned in managing cases and navigating the DVA system. This transition improves support for veterans and addresses key issues identified by the Royal Commission, enhancing mental health outcomes in the veteran community.

Our fees are directly linked to your outcomes, which is why we charge no upfront fees. We'll discuss our fee structure during your initial consultation, and rest assured, there are no hidden costs.

Our Comprehensive DVA Claims Support Service: Assess your case and identify all potential claims Secure a dedicated DVA case officer for you Collaborate with DVA to determine necessary medical tests Assist in organizing medical tests Maintain a secure, accessible file for all your information Ensure continuous data protection Provide a web portal for real-time claim progress updates Work tirelessly to ensure a fair outcome We streamline your case from assessment to resolution, keeping you informed and your information secure throughout the process.

Our team of DVA Advocates has extensive experience, having successfully managed over 6000 claims for 800 veterans. What sets us apart is our personal connection to the process; our advocates have experienced the DVA claims journey themselves, allowing us to empathize with your challenges and provide support that goes beyond professional expertise. We combine personal insights with insider knowledge of the DVA system to offer practical strategies for navigating complex claims and compassionate support throughout your journey, ensuring you partner with someone who understands your experience and is dedicated to achieving the best possible outcome for you.

We take data protection very seriously and use data encryption. For data storage we use 256-bit Advanced Encryption Standards (AES), and for transit we use SSL/TLS encryption.

No this is not a requirement.

Yes, this is highly recommended by the DVA

Yes, we can assist ADF veterans regardless of their location.

No documents are required for the first appointment, but you will need to have a plan to access to your medical records.

Each veteran will receive a secure, personalised login to access their unique profile. This profile features a live, up-to-date dashboard that tracks the progress of your claims and highlights any outstanding actions required from you. The system is accessible 24/7 for your convenience, and you will receive monthly email reminders with a direct link to your profile. This user-friendly approach ensures that you are always informed about your claims' status and any necessary steps, empowering you to stay actively involved in the process without feeling overwhelmed.

Our experienced Advocates often uncover multiple claims that veterans were unaware they could make. This is a key part of our value proposition. Our in-depth knowledge of the DVA claims framework allows us to identify and pursue all potential entitlements for our clients. Many veterans are surprised to learn about additional claims they're eligible for, which can significantly impact their overall compensation and support. By leveraging our expertise, we ensure that no potential claim is overlooked, maximizing the benefits our clients receive from the DVA system.

The leadership of TAG is comprised of veterans who have personally navigated the DVA process, utilizing both ESO and private advocacy services. This firsthand experience fuels our passion for improving the transition period for veterans leaving the ADF. By drawing on our own experiences, we aim to streamline the transition process, maximize benefits for veterans, and work collaboratively with the DVA to ensure every veteran receives the support and recognition they deserve. Our team's personal insights into the challenges faced by veterans allow us to provide empathetic, informed, and effective advocacy services.